What our Customers say...

Testimonials

Yelp Review - I'm a property manager in Lakewood and during a property upgrade and roof replacement project the roofer's and myself were hit with a surprise rain storm with robust winds. What started off as a sunny, warm, mid 70's afternoon turned into chaos. Me and the roofers got caught in a random storm, it had us running to purchase buckets, to catch water leaking from ceiling's. All 15 up-stair apartment's were exposed to the rain. Carpets drenched and  personal property wet. The stress and panic was reduced upon SERVPROs arrival. They facilitated with efficiency and communicated step by step on a daily to ease an uneasy event. Thank you SERVPRO!

Yelp Review - A business near us allowed a camper to use their indoor electrical outlets to run the camper and after a few days an electrical fire occurred. The tenants in the retail plaza smelled burning wire until the camper caught sparks that led to the business who allowed them to use their outlet. We run a fitness gym a few doors down from where the fire happened, but the smell penetrated into our carpet, floor and walls. SERVPRO of Northwest Long Beach was called to restore the damages and we asked if anything could be done in our facility to eliminate the horrible smell. SERVPRO provided us with an ozone machine that ran for a few days, and the smell disappeared. We are so happy as it was hindering our business.

Google Review - IT COST ME MORE IN THE LONG RUN.... I had clogged drain lines, a pipe broke and my business flooded, an absolute nightmare, the fear of closing for a long period of time forced me to hire cheap and get fast back to business. I was in a panic and could not afford to close shop. My plumbers did a great job! But, I had no clue the damage sitting water could cause, I learned the hard way. A month after the incident we began to smell a musty odor and continued to linger. Someone suggested that it could be a dead animal in the walls, or behind furniture. We decided to give it a good cleaning, we moved furniture to discover dark spotting outside the bathroom walls. We had MOLD! I decided to investigate as the issue was growing and learned that water is a SOLVENT! I had to call certified experts to resolve this as now my employees and customers would be at risk. Henry and his team came out right away, I was in a panic and their calm demeanor, professional tools and efficiency reassured me that everything would be done fast and RIGHT. Even after everything was done they followed up. I was in the loop with time frames and communication with Edward (Farmer’s agent) was great help in getting things processed with SERVPRO. In retrospect, I should have called SERVPRO at first to handle the flood, and avoid the mold. Henry and his team was great! Thank you!

Yelp Review - We had a fire in our building and called our insurance company, they gave us phone number for SERVPRO of Northwest Long Beach.

After talking with them on the phone and gave them our insurance information, SERVPRO and their crew showed up  and start working immediately. Henry and his crew worked meticulously and kept us informed every step of the way. We were very concerned that how all this is going to get handled, Henry was in touch with the adjuster for the updates and put our mind at ease. After 8 days our life went back to normal and we owe this to SERVPRO of Northwest Long Beach.
Thank you guys!!

Yelp Review - This was my first time to have had the misfortune of having water damage in my Long Beach rental condo. Although I had a bad experience dealing with my HOA (who was responsible for the building plumbing break), I must say that SERVPRO/Henry Sonboli helped facilitate and coordinate the process with all parties/contractors involved from testing for water moisture, to asbestos testing, to asbestos removal, to drying, and to retesting, (albeit my HOA delayed repairs to my unit). SERVPRO/Henry was very professional, answered my HOA's/my questions, coordinated with the other contractors, and kept me informed during the entire process.  He returned my phone call even though it was a Thanksgiving weekend when I requested him to have his staff open up a portion of the enclosure so my tenants can access their bedroom. (The asbestos removal company inadvertently forgot to open up the plastic enclosure from the living room to the south bedroom after they were done removing the asbestos. SERVPRO was doing the drying and final testing around that time so it was easier to ask SERVPRO for this request, which his crew did.) Also, even after he was already done with his job in my unit, he still attended a meeting with the HOA per HOA's request to give his professional opinion about the water damage issue that my HOA and I were researching. That's extra time he expended for returning to my unit days after his crew was already done with its job. (He actually drove from Laguna Niguel to Long Beach that day  to make it in time for the meeting). Now that's just good customer service!

Yelp Review - My technician Albert was very knowledgeable.  He explained in detail the entire process for the mold and mildew remediation I had to have in my laundry room as a result of a leaking jacuzzi pump.  They were thorough, neat and handled my possessions with care. I would highly recommend SERVPRO Northwest  Long Beach location to anyone in need of water damage repairs.

Yelp Review - I work for a local property management company in Signal Hill and our first call after a water emergency is Henry and his crew.. They are quick and responsive and normally when others won't go out after hours and on the weekend, SERVPRO of Northwest Long Beach is on it!!  Thanks, Henry for always communicating with us what needs to happen!

Yelp Review - Came home from work and I saw my places was flooded.
Called my insurance company and they gave me contact information for SERVPRO of Northwest Long Beach. They assured my help is on the way; within 25 minutes crew showed up and explained the procedure. Crew started working and setting up the equipment. Their immediate actions saved my Kitchen cabins and lot more.
I truly appreciate their immediate attention!!
Highly recommend SERVPRO of Northwest Long Beach to anyone with water damage.

Google Review - We had a fire incident in our garage due to electrical shortage. After a long night dealing with fire department, the next day we called our insurance agent to seek help. Our agent gave us contact information of SERVPRO of Northwest Long Beach. Within 30 minutes Henry and his crew showed up and went over the procedure of fire clean up. They worked 5 days vigorously to clean the fire damage in our garage and also Soot cleaning in the back unit. Once their job was completed the back unit looked very clean and smelled fresh too. The garage looked unbelievably clean, they have used special equipment to clean all the charcoaled studs and deodorize. I recommend Henry and his crew from SERVPRO to anyone in need of cleaning after fire damage.
Thank you Henry :)

Google Review - We had a fire damage in our kitchen. contacted our insurance company and gave us phone number for SERVPRO of Northwest Long Beach.
They showed up to my apartment within 30 min, since it was our first fire incident they explained what is the protocol for cleaning and drying my place because of all the water from fire department had to use to put out the fire. Technician was very knowledgeable and helped us to understand the process. They started working immediately and handled our household items with care by cleaning and wrapping them with bubble wrap. Company like them take the stress and the pressure off in times like this. For sure I recommend SERVPRO of Northwest Long Beach to anyone with water or fire damage. Big thanks to Henry and Miguel.

SERVPRO of Northwest Long Beach - 28 Photos - Damage Restoration - 1442 East 33rd St, Signal Hill, CA - 562 506 4992 - Yelp  

10/21/2017

Thanks to Henry Sonboli for taking care of the mold situation in our recently purchased home.. He and his crew were professional and proficient and very detailed. We can rest and enjoy our new home. Thanks for the special attention.



Google Review - We had a fire damage in our house. Our insurance company gave phone number for SERVPRO of Northwest Long Beach. After 20 minute Henry and his crew showed up and explained everything in detail. Everyone involved from SERVPRO were courteous, timely and very detail oriented. We recommend this company to anyone is in need of their service.

Terry Rogers



  · August 10, 2017 Signal Hill's local restoration company....
Got Mold....Got Fire damage....Got Water Damage....Bio Hazards...
Call SERVPRO of Northwest Long Beach for your local needs.   562 506 4992

SERVPRO of Northwest Long Beach - 28 Photos - Damage Restoration - 1442 East 33rd St, Signal Hill, CA - 562 506 4992 - Yelp   

  • 10/19/2017

    SERVPRO of Northwest Long Beach is fantastic company I definitely recommend them to everyone their very clean always on time, no surprises and they also have a crew for reconstruction that are great
    Very fast and very good quality, and very economic. GOOD JOB GUYS !!!



Anthony Eisenhower



  · August 16, 2017

These guys are great, we had some problems with our bathroom at the gym I own (Brood 9 Martial Arts), flooding and they did an amazing job with the clean up. A...wesome customer service and quickly go to it, no one wants to deal with bathroom overflows for long, so they were great. Easy to work with and absolutely will call again!

  • Water Behind the Tile

     
    7/25/2017

    I had a leak in my upper duplex unit which allowed water to flow down the interior of the walls from the upper to the lower unit. SERVPRO of Northwest Long Beach was recommended by my insurance agent. Tom & his crew came out, tested for moisture in the walls and then placed 2 dehumidifiers, 1 for each unit.  Within 5 days the readings indicated that the moisture had been eliminated and they removed the units. They were efficient and professional.  I would highly recommend SERVPRO



My family and I recently moved to Signal Hill and installed new carpet throughout our home.  We have two family pets and one is an elderly rescue dog. Our dog has accidentally urinated through out the downstairs carpet causing a horrible odor.

I called SERVPRO because of their reputation for professionalism, service and results. This location did not disappoint! They were on time, professional and were able to answer all my questions and offer solutions for a very reasonable price.

My carpets seem new again and the odor is gone. I would definitely use them again and recommend them to anyone.

Thank you SERVPRO!

My family and I recently moved to Signal Hill and installed new carpet throughout our home.  We have two family pets and one is an elderly rescue dog. Our dog has accidentally urinated through out the downstairs carpet causing a horrible odor.

I called SERVPRO because of their reputation for professionalism, service and results. This location did not disappoint! They were on time, professional and were able to answer all my questions and offer solutions for a very reasonable price.

My carpets seem new again and the odor is gone. I would definitely use them again and recommend them to anyone.

Thank you SERVPRO!

This company does excellent work. I would definitely recommend them for all water damage and restoration needs

I've been meaning to leave a review for this SERVPRO, Henry and his crew came through in so many ways for us. Back on 2/17 there was a really bad rain and wind storm that lifted the shingles on our house and water came into three of our bedrooms. We had water everywhere. We called SERVPRO first thing the next morning and Henry was here the same day assessing the damage and sharing his knowledge and experiences with us for the best ways to resolve all the problems and approach the insurance claims. A few days later he brought his guys over to rip up walls and flooring and set up drying machines and dehumidifiers (7 machines total) in all three rooms. The machines ran 4 days straight, dried everything up and they returned to retest, remove equipment and clean up. In such a stressful situation Henry and his crew (Miguel and the others) took care of us, were sympathetic to our situation, and showed us and our home a lot of care and respect. I would recommend this SERVPRO to anyone dealing with water damage. Henry knows his stuff and bends over backwards to assist. He even came over to meet with our insurance adjuster with hardly any notice so that the adjuster could hear his assessment and see the photos he took. I think his being there and talking with the insurance company helped to make the claims process a lot less stressful. Thanks again SERVPRO, I hope I never need you guys again but if for some reason I do, I'll certainly be calling and recommending you to others.

I had a water damage at my place of residence and SERVPRO of Northwest Long Beach came within 35 minutes of me calling. They did a fantastic job of taking care of my all my contents and walked me through the process in detail. I would definitely recommend SERVPRO for any kind of water damage.

Great job, from beginning to end. Their Professionalism is beyond expectation. I highly recommend them.

I own a unit in Long Beach and one of my pipes burst in the kitchen area. I contacted SERVPRO of Long Beach and their response was immediate... amazing. I was impressed at their attention to detail and professionalism. This could have been much worse had it not been for SERVPRO. They stabilized the damage quickly and removed any water damage that could have led to mold.

Need mold removal call

SERVPRO Long Beach/Signal Hill was extremely professional when I contacted them with an emergency. Local High School experienced some minor flooding during the last heavy rains. 5 rooms were impacted and they responded right away. They were able to walk the Principal and faculty through the process in getting things remedied. The fact that the call was made late in the evening and they responded within a short period of time, it showed how important GREAT service is to this SERVPRO facility.

I had a major water damage when I called the SERVPRO team. To make the matter more complicated, I was having some friends over for the next weekend. The team started drying the place immediately. They were very knowledgeable and courteous. In no time the place was back to normal. They saved the day. Highly recommended!

Recently, we had major flooding due to a sink that was not shut off in our condo complex on the 5th floor and the water had traveled down 3 floors. We contacted SERVPRO and they were professionals from start to finish, They were able to stabilize, remove and clean up the water damage in a very short period of time. This could have been a much worse situation had it not been for SERVPRO's quick response. If we ever need service in the future, I will use SERVPRO again in the future.

SERVPRO Signal Hill provided me with quick, professional services; my husband and I were impressed. Will definitely use them again in the future......Thanks Guys!!

Professional and local. They are very helpful and handled my claim quick and easy. I'm a local insurance agent and would recommend them

SERVPRO of Long Beach/Signal Hill & Henry was great. I would recommend SERVPRO to all my friends.

We had a huge water damage in our 3 story office building. After we called the SERVPRO of NW long beach, Henry and his crew showed up in our office in less than 1 hour and cleaned up all the mess, removed the carpet and cut the wet drywalls. We could not believe how professional and detail oriented they are. They did an awesome job. We will definitely call them if there is any need for their service.

Job was done in a timely manner.

I was impressed with SERVPRO of Long Beach and how they handled my water damage problem at my residence. I am satisfied with their service and would recommend this SERVPRO for water damage restoration and cleanup.